Frequently Asked Questions
Everything you need to know about hiring LATAM talent.
How does Viva Global's hiring process work, and how long does it take?
We place candidates in 21 days on average. First, we discuss your role requirements and company culture. Our Smart Matching System identifies 3-5 pre-screened candidates within 7-10 days. You interview your top choices, make a selection, and we handle the EOR setup and onboarding.
How much does it cost to hire through Viva Global?
You pay a $1,500 one-time placement fee, then a single monthly fee based on your staffer’s role and specialization. That monthly fee covers salary, benefits, payroll taxes, and compliance. No hidden costs. Most clients see 70% cost savings compared to hiring domestically.
How do you vet and screen candidates?
Every candidate in our 10,000+ professional database is pre-screened for technical skills, English proficiency, and remote work capability. Before presentation, they complete role-specific assessments, behavioral interviews, and cultural fit evaluations. You only see 3-5 highly qualified matches.
What roles can Viva Global fill?
We place Executive Assistants through Director-level positions. Focus areas include accounting, finance, legal, marketing, operations, customer service, and administrative roles. We work primarily with service businesses like accounting firms, law firms, and marketing agencies.
What countries do you hire from, and why those locations?
We focus on Colombia, Mexico, and Costa Rica. These countries offer 0-3 hour time zone overlap with the US, strong education systems, and high English proficiency. 87% of our talent pool is bilingual and familiar with US business practices.
What is an Employer of Record (EOR), and why do I need one?
An EOR is the legal employer who handles payroll, benefits, taxes, and compliance in the country where your remote employee lives. Hiring as a 1099 contractor exposes you to misclassification risks with penalties up to $50,000+. Setting up your own legal entity requires significant upfront investment plus ongoing legal and administrative costs. The EOR structure lets you hire compliantly without the headaches.
What happens if a hire doesn't work out?
We offer a 60-day replacement guarantee at no extra cost. If you need to part ways with a hire after the guarantee period, we manage the offboarding process compliantly. The EOR handles legal requirements, severance if applicable, and all documentation.
How do you handle payroll, benefits, and compliance?
The EOR handles everything: payroll processing in local currency, tax withholdings, mandatory benefits, and compliance with local labor laws. We process payroll on your schedule and manage all government filings. You focus on managing your team, not paperwork.
Will there be language or communication barriers?
No. 87% of our talent pool is fluent in English, and all candidates are tested for communication skills. Time zone alignment (0-3 hours) means real-time calls during your normal business hours. Most clients find communication smoother than expected.
How is Viva Global different from other staffing agencies or freelance platforms?
We’re not a job board. Our Smart Matching System uses behavioral assessments and cultural alignment data, not just keyword matching. We provide full EOR services, not just candidate sourcing. You get 7-10 day candidate presentation, a strategic partner for the entire talent lifecycle, and access to 100+ successful placements.
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